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FAQ

HELP
Customer Service
1. Who do I contact if I have a question about my subscription?
2. Where can I find my Subscription number?
3. How do I change the delivery address of my subscription?
4. I am missing a copy of the magazine, how do I claim?
5. How to order a Back Issue?
6. Can I access my online subscription from more than one computer?
7. I’ve forgotten my password and/or username. What can I do?

Subscription
8. What is included in my subscription?
9. How can I pay for my subscription?
10. What shall appear on my credit card statement for my subscription?
11. When will my subscription start and finish?
12. How do I confirm my expiry date?
13. Will I be reminded before my subscription expires?

Security
14. Is your online payment facility secure?
15. Will my credit card information be stored?

Free Trials
16. How do I apply for a free trial? Can I have more than one free trial?

Cancellations and Refunds
17. How do I cancel my subscription?

Privacy
18. What terms and conditions apply to my use of the service?

19. What precautions are taken to secure my privacy?

Email news alerts
20. How do I subscribe to the e-mail newsletter?
21. How do I unsubscribe from the e-mail newsletter?
22. Why have I stopped receiving the e-mail newsletter?

Editorial
23. Who should I contact if I have a question about the content?
24. How can I make this publication my homepage?


Customer Service

1. Who do I contact if I have a question about my subscription?
If you have any questions regarding your subscription please contact us using the details below:

Customer Services
Euromoney Institutional Investor plc
PO Box 18083
London
EC4V 5JS
United Kingdom
Customerservices@euromoneyplc.com
Telephone: +44(0)207 779 8610
Fax +44(0)207 779 8602

Please be sure to include your name and subscription number and magazine title to allow us to quickly retrieve your subscription details.

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2. Where can I find my subscription number?
Your subscription number appears on the address label of your print copy. It can also be found on your invoice and receipt, it will start with MXX.

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3. How do I change the delivery address of my subscription?
We require all address changes, including individual names and email address to be submitted in writing. This can be via email, fax or by post:

Customer Services
Euromoney Institutional Investor plc
PO Box 18083
London
EC4V 5JS
United Kingdom
Customerservices@euromoneyplc.com
Telephone: +44(0)207 779 8610
Fax +44(0)207 779 8602

Please state the old address and the new address and most importantly the subscription number to allow us to retrieve and change your details.

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4. I am missing a copy of the magazine, how do I claim?
Please note, our policy is to supply a missing issue within the last three cover dates, this is to ensure we have the issues in stock. Please contact customer services, stating the subscription number, magazine and the cover date of the issue you are missing.

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5. How to order a back Issue?
All articles are available on the archive section online. If you wish to purchase a past issue of the magazine, please contact subscriptions by email or call +44(0)2077798999 stating the issue you require.

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6. Can I access my online subscription from more than one computer?
Your account allows you to log in from any computer, but access is limited to one user at a time.

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7. I’ve forgotten my password and/or username. What can I do?
Please contact customer services, quoting your subscription number and the full name of the subscriber. For your security the login details will only be sent to the registered email address.

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Subscriptions

8. What is included in my subscription?
A subscription to Global Investor/ISF allows you unlimited access to the www.globalinvestormagazine.com website for the duration of your subscription, including full access to our fully searchable archive.

9. How can I pay for my subscription?
You may pay for your subscription online by credit card (Visa, Mastercard, American Express) or by requesting an invoice be sent to your company. The invoice will state payment options, including details of cheque and bank transfers

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10. What will appear on my credit card statement?
If payment is taken online your statement will have the reference "EUROMONEY ONLINE TRAN LONDON". Otherwise, it will show “Euromoney Inst.Investor PLC London UK”. For payments made to an Agency please contact the Agency directly.

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11. When will my subscription start and finish?
This information can be found on your receipt. Alternatively please contact customer services

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12. How do I confirm my expiry date?
This can be found on your receipt, which will state the period of your subscription. You will have received a written receipt by post after your payment has been processed. Alternatively, please contact  customer services and quote the subscriber's full name and subscription number.

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13. Will I be reminded before my subscription expires?
You will be reminded with emails and by post when your account is due for renewal.

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Security

14. Is your online payment facility secure?
Our credit card payments are handled by Cybersource, which uses state-of-the-art security tools and techniques to ensure online payments are completely secure. When you enter your credit or debit card details, a secure link is set up between your browser and Cybersource. If you would like more information, please visit www.cybersource.com

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15. Will my credit card information be stored?
We do not store your full credit card information. The last four digits are retained temporarily for reference only.

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Free Trials

16. How do I apply for a free trial?
Please click here and follow the instructions.

Can I have more than one free trial?
You are entitled to one free trial per publication.

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Cancellations and Refunds

17. How do I cancel my subscription?
We require all cancellations to be submitted in writing. This can be accepted via email, fax or by post. please contact customer services.

Please state the subscription number and name and address of subscriber. Please state why you are cancelling so we know whether we should contact you in the future and to help us improve the quality of the magazine. Outstanding balances will be refunded back to the payee.

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Privacy

18. What terms and conditions apply to my use of the service?
Please click here to view our terms and conditions

19. What precautions are taken to secure my privacy?
Euromoney Institutional Investor plc is committed to your privacy. Please see website for our privacy policy.

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Email alerts

20. How do I subscribe to an e-mail alert?
Please click here.

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21. How do I unsubscribe from an e-mail alert?
To unsubscribe from any newsletter please select the unsubscribe option at the bottom of any email you receive and follow the instructions. Alternatively login and go to My Account and untick the appropriate box.

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22. Why have I stopped receiving the e-mail alert?
Some newsletters are stopped by company firewalls and spam filters. Please check with your IT department.

If this is not the case, please contact customer services, and we can look into this matter and check when the last newsletter was sent out. We can double check your email address is on the newsletter distribution list

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Editorial

23. Who should I contact if I have a question about the content?
If you need help navigating the website, please contact customerservices@euromoneyplc.com.

If you would like to give feedback to the editorial team, contact the editor Alastair O'Dell on +44 (0)207 779 8004 or aodell@euromoneyplc.com

24. How can I make this publication my homepage?
This depends on which web browser you use. Please follow the appropriate link:
Internet Explorer 5+
Netscape Navigator 4+
Internet Explorer 4+
Opera 3+
Internet Explorer 3+
Netscape Navigator 2+
Internet Explorer for Windows 3.1
Netscape Navigator for Mac
Internet Explorer for Mac
AOL Web Browser

Microsoft Internet Explorer 5 +
Go to our URL www.globalinvestormagazine.com
Click on "Tools" (Internet Explorer 5.x) on the menu bar.
Click on "Internet Options".
Select the "General" tab.
Click the "Use Current" button under "Home Page" and then click "Apply".

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Netscape Communicator 4.x
Click "Edit" on the menu bar at the top of the window.
Select "Preferences..." from the bottom of the pull-down menu.
Select "Navigator" from the left hand panel.
Click on the circle next to "Home Page" in the top right box.
In the "Home Page" box, type our URL - www.globalinvestormagazine.com in the text entry box.
Click OK.

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AOL Web Browser
Add Starting Page as your start page by clicking "Preferences"
Change the Home Page location to our URL - www.globalinvestormagazine.com

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Internet Explorer 4+
On the main menu click on View then select Internet Options
Select Homepage from the category list
Type our URL - www.globalinvestormagazine.com in the text entry box



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Opera 3+

  • On the main menu bar click on Navigation and select Set Home.
  • In the Global Home Page field, type our URL - www.globalinvestormagazine.com
  • Click OK
  • On exiting Opera, select the Save Windows checkbox.
  • On launching Opera, you will need to click on Home in the toolbar.

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Internet Explorer 3+

  • On the main menu click on View then select Internet Options
  • Select Navigation from the category list
  • Type our URL - www.globalinvestormagazine.com - as your homepage

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Netscape Navigator 2+

  • On the main menu click on Options then select General Preferences
  • Select Navigator from the category list
  • Type our URL - www.globalinvestormagazine.com - as your homepage

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Internet Explorer for Windows 3.1

  • On the main menu click on View then select Options
  • Select Navigation from the category list
  • Type our URL - www.globalinvestormagazine.com - as your homepage Netscape Navigator for Mac

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Netscape Navigator for Mac

  • On the main menu click on Edit then select Preferences
  • Select Navigator from the category list
  • Type our URL - www.globalinvestormagazine.com - as your homepage Internet Explorer for Mac

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Internet Explorer for Mac

  • On the main menu click on Edit then select Preferences
  • Select Web browser from the category list followed by home/search
  • Type our URL - www.globalinvestormagazine.com - as your homepage

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