BoE, FCA appoints complaints commissioner

BoE, FCA appoints complaints commissioner

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The Bank of England and the Financial Conduct Authority (FCA) have announced the appointment of Antony Townsend as complaints commissioner.
 
The commissioner is responsible for the conduct of the final stage of investigations into complaints in connection with how the FCA and the Bank exercise - or fail to exercise - their relevant functions. The role is independent from these organisations.
 
The term of office of the current commissioner, Sir Anthony Holland, comes to an end on April 30 and Townsend will take up his new role from May 1.
 
Andrew Bailey, deputy governor of the Bank of England for prudential regulation said: “Independent challenge and scrutiny is crucially important for the health of the regulatory system. We are pleased that Antony has been appointed as complaints commissioner and value the impartial judgement he will bring to the role.”
 
Martin Wheatley, chief executive of the FCA added, “I look forward to working with the new commissioner to ensure that the system works for those who feel they have been treated unfairly by the regulators.”
 
Prior to his appointment, Townsend was the first chief executive of the Solicitors Regulation Authority and is currently chair of the UK and Ireland regulatory board of the Royal Institution of Chartered Surveyors.

He began his career at the Home Office before becoming director of education and standards at the General Medical Council and joined the Solicitors Regulation Authority in 2006 from the General Dental Council, where he was chief executive.
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